Company Policies

Ordering Instructions
Click on items you wish to add to your Shopping Basket. Select quantity and click Add to shopping basket. The Shopping Basket screen will appear showing each item you have selected. Each product title, quantity, line item price and total price will be displayed. Items can be added or deleted as you fill the basket and can be recalculated as you make changes.

When the basket totals $200 dollars or more, the "Checkout" button will appear. You are now ready to checkout and send the order. Click Checkout and the company ordering information screen will appear. Please use a purchase order number whenever possible. Fill in all information and click Submit Order. Thank you will appear indicating your purchase has been processed. You will also receive an Order Acknowledgment. Orders can be submitted at any time, 24 hours a day.

For new customers, our minimum opening order is $200 dollars, no exceptions. The minimum reorder amount is $200 dollars. If you do not want back orders, please say so in the comment box when ordering.

All first time customers and customers with new businesses will receive COD UPS shipments requiring payment with certified check or money order, until an application to write company checks is approved. You may also charge orders at the time of purchase on your Visa/MasterCard.

Shipping & Invoicing Information
Stocked items are usually shipped the same day if ordered by noon (Central Standard Time). All orders under 250 lbs. are shipped Monday through Friday by UPS or UPS 100 weight. (Also by Parcel Post on request.) Larger orders will be shipped common carrier (truck line), unless you tell us otherwise. All freight is F.O.B. our Minneapolis warehouse. You will be charged actual freight and handling costs from our dock to yours. We constantly shop the transportation market for the best possible rates on shipments overseas. Merchandise will be invoiced by shipment date, at the price in effect at the time the order is placed. Prices, selections, and terms listed in this catalog are subject to change without notice. All products have wholesale prices - Books & Patterns include retail prices as well, for your own information.

Credit, Terms, & Payments Policy
All orders are subject to credit approval. To qualify for an open account, customers must complete a credit application furnishing four trade credit references and a bank reference. Our credit terms are net 30 days from date of shipment for customers with approved credit. We will accept payments using U.S. funds in the form of a check, money order, cashier's check or wire transfer. No extra dating will be extended. If credit information is unavailable, we will ship on a C.O.D. basis.

We will only accept Visa® or MasterCard® for payment of orders at the time of purchase and/or shipment of order. Please do not ask to put an account balance on a credit card when the payment is due. For customers with past due balances, orders will be placed on credit hold and not processed or shipped until the account is current. Late payments are assessed a 1.5% per month fee, or a minimum fee of $5.00.

All Buyers agree: in the event that affirmative action is required on the part of the Seller to collect the amount owing by Buyer to Seller, to pay to the Seller all costs of collection, including reasonable attorney's fees. Any customer issuing to us a check that is returned by our bank will be charged a $15.00 service charge, and will be put on a C.O.D. basis.

Return Policy
We do not accept return items without a Return Goods Authorization number. No returns will be accepted on special order merchandise or cut fabric. A 20% restocking charge and prepaid return freight charges will be paid by the customer on all returned items, unless the item is defective or we made an error in shipping or order processing. Reasonable freight (UPS preferred) will be credited on items if defective or sent in error. Claims must be reported within 15 days of invoice date - except that shortages must be reported within 5 days. All claims for goods damaged in transit should be filed with the delivering carrier.

Special Orders
Special orders require a $200 minimum purchase of that item and the following:

1. A written purchase order detailing the product quantity required, quoted price, delivery date quoted by vendor and cancellation date (last date you will accept delivery).
2. A 50% deposit before we order, freight added if applicable.
3. Acknowledgment that special orders may not be returned.
4. We MUST have a cancellation date (last date you will accept the order) BEFORE we process any special order.
   Upon receipt of all four of the above, we will gladly process your special order.